First Credit Services – Process Trainer

Full Time
Mumbai, Maharashtra, India

Job Description

  • Train new hires on company policies and procedures and use the best training methods for a specific purpose.
  • Design, standardize and evaluate course/program objectives for any process.
  • Creating training schedules for all the departments, track and create reports on outcome of all training and records of the company.
  • Ability to independently develop engaging and exciting new hire, compliance, systems and leadership course content for instructor lead and self-paced virtual and in-house learning through an LMS.
  • Develop post training assessment to validate effectiveness of training material and operational metrics.

Were Excited About You If You Have

  • Excellent time management skills, public speaking skills, problem solving skills and both verbal and written communication skills.
  • Proficiency in word processing and presentation software.
  • Exception organization skills, leadership, and interpersonal skills.
  • Ability to work with a team and have attention to detail.
  • Knowledge about learning management systems, instructional design, and e- learning platform.
  • Create instructional material: courses, student guides, training manuals, games/activities, SOPs, etc.
  • Schedule meetings with Subject Matter Experts (SMEs) as needed to verify processes.
  • Communicate concerns or issues to management.
  • Participate in continuous personal development assignments.
  • Redesign content as needed to match learners’ needs
  • Create visual, audio, and interactive learning tools


  • Have more than 2+ year of experience in collections process as trainer.
  • Preferred 3rd Party or 1st Party Collections experience.
  • Call Center, banking or collection industry background preferred.
  • Experience with writing policies and procedures.
  • Must be self-motivator and self-starter.
  • Creativity.
  • Graphic Design
  • Audio and video editing skills.
  • Write effective, copy, instructional text, and audio scripts/video scripts.
  • Familiarity with learning theories, instructional design models and job training methods and techniques


  • Bachelor’s degree
  • Excellent verbal, written and interpersonal communication skills; Has excellent oral & written communication skills.
  • Exceptional listening and analytical skills
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